philbos Privacy Policy

1. Introduction

philbos ("philbos," "we," "us," "our") operates the online casino and gaming platform accessible at philbos.club (the "Platform"). We are committed to protecting the personal information of all individuals who register for, access, or interact with our Platform ("you," "User," "Player").

This Privacy Policy has been prepared in accordance with the Republic Act No. 10173, also known as the Philippine Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines. By using the philbos Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

philbos operates within the PAGCOR compliance framework, which independently requires certain data collection and record-keeping obligations. Where PAGCOR obligations require data collection that may differ from standard commercial practice, those obligations take precedence.

2. Personal Data We Collect

2.1 Registration and Identity Data

When you create a philbos account, we collect the following personal data:

• Full legal name;
• Date of birth (to verify the 21+ age requirement);
• Email address and mobile phone number;
• Residential address (city, province, Philippines);
• Government-issued identification documents (e.g., PhilSys ID, passport, driver's license, SSS/GSIS ID, PRC ID) when identity verification is required.

2.2 Financial and Transaction Data

To process deposits and withdrawals via GCash, Maya, BPI, BDO, Metrobank, InstaPay, PesoNet, and other supported Philippine payment methods, we collect:

• Payment method identifiers (e.g., GCash-registered mobile number, bank account details where applicable);
• Transaction history, including deposit amounts, withdrawal amounts, dates, and payment method used;
• Account balance history for anti-money laundering compliance purposes.

2.3 Gaming Activity Data

We record all gaming activity on the philbos Platform, including:

• Games played, bets placed, winnings received, and session durations;
• Bonus and promotion usage history;
• Self-exclusion or responsible gaming tool activations.

2.4 Technical and Device Data

We automatically collect certain technical information when you access the philbos Platform:

• IP address and approximate geographic location;
• Device type, operating system, and browser version;
• Session timestamps, page views, and navigation behavior within the Platform;
• Cookie identifiers and similar tracking technologies (see Section 7).

2.5 Communications Data

If you contact philbos customer support, participate in promotions, or submit feedback, we retain records of those communications including support chat logs and email correspondence.

3. How We Collect Personal Data

philbos collects personal data through the following means:

• Directly from you — when you register an account, complete identity verification, make transactions, contact support, or participate in promotions;
• Automatically — through cookies, server logs, and similar technologies when you access and use the Platform;
• From third-party payment processors — transaction confirmation data from GCash, Maya, BPI, BDO, and other integrated Philippine payment providers;
• From identity verification services — where third-party Know Your Customer (KYC) providers are used to validate identity documents.

4. How We Use Your Personal Data

philbos processes your personal data for the following purposes:

• Account administration — creating, managing, and securing your philbos account;
• Age and identity verification — confirming that you meet the 21+ age requirement and verifying your identity as required by PAGCOR and anti-money laundering obligations;
• Payment processing — facilitating deposits, withdrawals, and related financial operations in Philippine Peso via supported payment methods;
• Game delivery and fairness — operating, auditing, and maintaining the integrity of all games on the Platform;
• Customer support — responding to your queries, complaints, and support requests;
• Legal and regulatory compliance — meeting obligations under PAGCOR regulations, Philippine anti-money laundering law (RA 9160 as amended), and the Data Privacy Act;
• Fraud prevention and security — detecting, investigating, and preventing fraud, multi-accounting, bonus abuse, and other prohibited conduct;
• Responsible gaming — monitoring gaming behavior to identify potential problem gambling and administering self-exclusion and limit-setting tools;
• Marketing communications — with your consent, sending promotional offers and updates about philbos by email or SMS (you may opt out at any time).

5. Legal Basis for Processing

philbos processes your personal data under the following legal bases recognized by the Philippine Data Privacy Act:

• Performance of a contract — processing necessary to provide you with the philbos service, including account management, game delivery, and payment processing;
• Legal obligation — processing required to comply with PAGCOR regulations, Philippine AML law, and NPC requirements;
• Legitimate interests — fraud prevention, platform security, and responsible gaming monitoring where these interests are not overridden by your data protection rights;
• Consent — for marketing communications and the use of non-essential cookies, where you have given freely-given, specific, and informed consent.

6. Sharing of Personal Data

6.1 Third-Party Service Providers

philbos may share your personal data with trusted third-party service providers who process data on our behalf, including payment processors (GCash, Maya, BPI, BDO, etc.), KYC verification providers, game software suppliers, IT infrastructure providers, and customer support platform vendors. All such providers are bound by contractual data processing agreements that prohibit use of your data for any purpose other than performing services for philbos.

6.2 Regulatory and Law Enforcement Authorities

philbos may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other competent Philippine authorities where required by law or lawful order.

6.3 No Sale of Personal Data

philbos does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes under any circumstances.

7. Cookies and Tracking Technologies

The philbos Platform uses cookies and similar technologies to enhance your experience and support Platform operations. The types of cookies used include:

• Strictly necessary cookies — required for basic Platform functions such as session authentication and security. These cannot be disabled.
• Functional cookies — remember your preferences (e.g., language, display settings) to personalize your experience.
• Analytics cookies — collect aggregate, anonymized data about how users navigate the Platform to help us improve performance.

You may control non-essential cookies through your browser settings. Disabling certain cookies may affect the functionality of the philbos Platform.

8. Data Retention

philbos retains personal data for as long as necessary to fulfill the purposes for which it was collected, subject to the following retention guidelines:

• Account data — retained for the duration of your active account plus five (5) years following account closure, in compliance with PAGCOR record-keeping requirements;
• Financial transaction records — retained for a minimum of five (5) years as required under Philippine AML regulations;
• Identity verification documents — retained for the period required by applicable KYC regulations and deleted securely thereafter;
• Support communications — retained for two (2) years following resolution of the relevant query.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with NPC guidelines.

9. Data Security

philbos implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the philbos Platform;
• Encryption of sensitive data at rest, including passwords (stored as salted cryptographic hashes) and payment credentials;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing of Platform infrastructure;
• Incident response procedures consistent with NPC breach notification requirements.

While philbos employs industry-standard security practices, no internet-based platform can guarantee absolute security. You are also responsible for maintaining the confidentiality of your philbos account credentials.

10. Your Data Subject Rights

Under the Philippine Data Privacy Act, you have the following rights with respect to your personal data held by philbos:

• Right to be informed — to know what personal data philbos holds about you and how it is processed;
• Right of access — to request a copy of the personal data philbos holds about you;
• Right to rectification — to request correction of inaccurate or incomplete personal data;
• Right to erasure — to request deletion of your personal data, subject to legal retention obligations;
• Right to object — to object to processing of your personal data for marketing purposes or based on legitimate interests;
• Right to data portability — to receive your personal data in a structured, commonly used format;
• Right to lodge a complaint — to file a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact philbos at [email protected]. We will respond to data subject requests within fifteen (15) calendar days of receipt.

11. Children's and Minors' Privacy

The philbos Platform is strictly intended for individuals aged 21 years and above. philbos does not knowingly collect personal data from persons under the age of 21. If philbos becomes aware that personal data has been collected from a minor, such data will be deleted immediately and the relevant account suspended. If you believe a minor has registered on philbos, please notify us immediately at [email protected].

12. International Data Transfers

philbos's primary data processing operations are based in the Philippines. Where personal data is transferred to service providers or infrastructure located outside the Philippines (for example, cloud servers), philbos ensures that such transfers are conducted in compliance with the Data Privacy Act and NPC guidelines, including the use of appropriate contractual safeguards to protect your data to a standard equivalent to Philippine data protection law.

13. Changes to This Privacy Policy

philbos reserves the right to amend or update this Privacy Policy at any time to reflect changes in law, regulatory requirements, or Platform practices. The revised Privacy Policy will be published on this page with an updated Effective Date. For material changes, philbos will notify registered players via email or in-platform notification where practicable. Continued use of the philbos Platform following any update constitutes acceptance of the revised Privacy Policy.

14. Contact and Data Protection Inquiries

For privacy-related inquiries, data subject rights requests, or concerns regarding philbos's handling of your personal data, please contact us:

This Privacy Policy was last updated on 1 January 2026 and supersedes all previous versions. If you are not satisfied with philbos's response to your privacy concern, you have the right to file a complaint with the National Privacy Commission of the Philippines.